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Salesforce

salesforce.com

C
Open the original (new tab)Privacy Information
C

Risk score

47of 100

Read Nov 2, 2026

In short

  • This document explains how Salesforce collects, uses, and shares your personal data when you visit their websites, use their services, or interact with their events.
  • You accept that they process your information for marketing, advertising, and service improvement purposes, including sharing it with third-party partners and advertisers.
  • Your agreement covers a broad range of data types, from contact details to device usage and biometric information.

What you accept

If you use this site

Everyday words for the material promises and rights you give up. Each line includes a quote from the document.

Fineprint cannot see whether you agreed. This page is posted on their site. Open the original if you need to know how they say it applies.

  1. 01

    You are agreeing to allow Salesforce to track your online activities across different sites using cookies and similar technologies for tailored advertising.

    This product

    “Cookies allow us to track use, infer browsing preferences, and improve and customize your browsing experience. ... Cookies allow us to track use, infer browsing preferences, and improve and customize your browsing experience.”
  2. 02

    You are agreeing to let Salesforce share your personal data with event sponsors, partners, and third-party advertising networks.

    Other companies

    “We may share Personal Data with various parties, including: ... event sponsors; ... partners; ... third-party networks and websites;”
  3. 03

    You are agreeing to the collection of sensitive data, including health status and biometrics, if required by law or explicit consent at events.

    This product

    “To the extent that national or local laws require it, this may also include health status... If you give your explicit consent and only for specified events, your biometric information, such as an image of your facial features...”

What it can cost you

Downsides we could quote

Quoted clauses that can affect your privacy, money, or right to go to court — including terms that follow you to other products.

Highest-cost clauses first

High cost

Tracking you across apps

You are agreeing to be tracked across websites by Salesforce and its ad partners for the purpose of delivering tailored advertisements.

“Advertising cookies track activity across websites in order to understand a viewer’s interests and to direct marketing to them. ... Advertising networks follow your online activities over time and across different websites or other online services...”

What that means: Your browsing habits on Salesforce and other websites are tracked to build a profile of your interests for targeted ads.

The document explicitly states that advertising cookies track activity across websites and that third-party ad networks follow your activities over time and across different sites. This constitutes cross-site tracking for behavioral advertising purposes.

Medium cost

Location or sensitive-data over-collection

You are agreeing to provide health and biometric data to Salesforce if you attend events or if local laws require it.

“If you attend an event... To the extent that national or local laws require it, this may also include health status, including your temperature, COVID-19-related symptoms... If you give your explicit consent... your biometric information, such as an image of your facial features...”

What that means: You risk providing private health information and biometric scans during events or interactions if you participate in programs requiring this data.

The policy allows for the collection of specific health data (temperature, symptoms) and biometric data (facial images) under certain conditions like event attendance or legal requirements. While it claims to rely on consent or legal basis, these are highly sensitive data categories.

Medium cost

Cookie consent that favors Accept

You are agreeing to have mandatory cookies placed on your device that support site functionality, analytics, and authentication, with no opt-out choice for these specific categories.

“Required cookies are necessary for basic website functionality. ... Because required cookies are essential to operate the websites, there is no option to opt out of these cookies. ... Choosing to disable cookies on your device may limit your ability to use some features on our websites and services.”

What that means: You cannot easily refuse all cookies, particularly those used for site analytics and security, without potentially losing access to full site features.

The document defines 'required' cookies broadly enough to include analytics and authentication, which users cannot turn off. It also warns that disabling all cookies limits functionality, which can discourage users from rejecting non-essential tracking cookies.

Medium cost

Health or fitness data used beyond care

You are agreeing to submit health-related information, including temperature and vaccination status, for security and safety checks.

“Ensuring the health of our visitors and employees... ensure the health and safety of our visitors and employees... health status, including your temperature, COVID-19-related symptoms, exposure to COVID-19 positive individuals, vaccination status, testing results, and recent travel history”

What that means: You must disclose specific health information like temperature and vaccination status to enter Salesforce offices or attend events.

The company collects detailed health metrics like temperature and vaccination status for visitor safety. This goes beyond general identification and involves specific medical-adjacent data collection for premises access.

Medium cost

Children’s data

You are agreeing to age-restricted data handling rules where those under 16 require opt-in consent for certain third-party disclosures.

“If you’re under the age of 16, or such other applicable age of consent for privacy purposes in relevant individual jurisdictions, opt in to certain disclosures of your Personal Data to third parties;”

What that means: If you are under 16, you may need parental consent for certain data disclosures, indicating the service handles data from minors.

The document mentions age thresholds (16+) for opting into disclosures. It does not clearly bar under-13s but acknowledges younger users exist in its system design, implying potential collection subject to parental consent laws.

If these terms already apply to you

Keep this list. Fineprint cannot undo or cancel something you already agreed to at the company.

We cannot see Agree on their site. With Premium, tap “I accepted these terms” if you already agreed to what Salesforce asks.

News for this company

First readings and wording changes we could quote — the same items that appear on News.

All News
  1. Updated · Privacy policy

    Salesforce privacy policy changed

    We quoted 5 wording changes below. The grade moved from C to D.

    Wording we could quote

    • Changed

      Tracking you across apps

      Was

      “Advertising cookies track activity across websites in order to understand a viewer’s interests and to direct marketing to them.”

      Now

      “We use technologies such as web beacons, pixels, tags, and JavaScript, alone or in conjunction with cookies, to collect information about the use of our websites and how people interact with our emails.”
    • Appeared

      Data sold or shared with third parties

      “As a business covered by the CCPA, we do not sell Personal Data.”
    • Appeared

      Forced arbitration or class-action waiver

      “If neither Salesforce nor these authorities resolve your complaint, you may have the possibility to engage in binding arbitration through the DPF Panel.”
    • Appeared

      Location or sensitive-data over-collection

      “Below are examples of the types of data we may collect in the following situations: ## Personal Data Collection Scenarios Situations Categories of Personal Data If you express an interest in obtaining additional information about our services; request customer support (including accessing the Help & Training Portal); use our “Contact Us” or similar features; register to use our websites or to rece”
    • Appeared

      Children’s data

      “We do not knowingly collect Personal Data from children under the age of 13.”

    Oct 20, 2026 · D

  2. First reading · Privacy policy

    We read the Salesforce privacy policy

    Fineprint found 1 quoted privacy clause that match the consumer rubric. This is a reading aid, not legal advice.

    Sep 2, 2026 · A